Phafo uses a central dispatch center for online orders. Therefore, Phafo is not responsible for any actions or omissions on the part of such third parties and is not responsible for any delay or loss of any kind that occurs when an order is between in the hands or under the control of a third party.

Shipping dates and times are estimates, and actual shipping dates and times may change due to weather conditions and other factors, some of which are beyond our control. In the event of events beyond our control that affect our ability to deliver the Products to you on your scheduled delivery date, we will attempt to deliver your Products to you as soon as possible.

All purchases of products are governed by a shipping contract which provides that title and risk of losses relating to such products pass to you when the products are delivered to you. Once the products have been delivered, their condition and consumption are at your own risk. You are solely responsible for handling, storing, using and consuming the products properly and safely.

A delivery notice will be sent to the email address attached to the account to let you know that your order is being shipped. Phafo will not be held responsible if the box is not collected from the location you specified in your account. It is your duty to ensure that the delivery is made in a sufficiently secure location. We are committed to providing you with the necessary proof of delivery to support everything.

Products are deemed to be delivered when the product is delivered to the location indicated in accordance with the delivery instructions you specified when ordering. We assume that anyone at the address specified in the delivery instructions is authorized to receive the order on your behalf. If no one is present at the address specified in your delivery instructions, we will leave the package unattended at the address or location specified by you. It is your responsibility to provide us with clear and complete delivery instructions.

It is your responsibility to inspect all products you receive from us upon delivery for any damage or other problems. You are solely responsible for determining the freshness of the products you receive. In the event that a product is not fresh upon delivery, please notify us and we will deal with this situation in accordance with our return and refund policy.

For all damaged orders, we invite you to contact customer service directly at as soon as you have collected your box. Your satisfaction is our priority, so we will do everything in our power to assist you.

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