Our policy lasts for 7 days after receipt of your purchase during which you can exchange a defective product, after which unfortunately we can no longer offer you an exchange. We do not offer refunds.
To be eligible for an exchange, your item must not have been used and be in the same condition in which you received it. It must also be in the original packaging.
To make an exchange, you must show us a receipt or proof of purchase and a photo of the product in the condition received.
We only replace an item if it is defective or damaged.
If in this case, you wish to exchange it for the same item, send us an email at firstname.lastname@example.org
Following this, we will provide you with the indications (depending on your location) to obtain the replacement as soon as possible.