Can I cancel my order after I've made a purchase on the website? - You can.
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request. Also don’t hesitate to contact us if you make a mistake in you order.
How do I exchange a broken or damaged item? - Our Guarantee.
Our policy lasts for 7 days after receipt of your purchase during which you can exchange a defective product, after which unfortunately we can no longer offer you an exchange. We do not offer refunds. See Exchange Policy for more details.
What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, Mastercard, and American Express via PayPal.
Where do you ship from? - Montreal
Primarily we ship out from fulfillment centers in Montreal, Quebec. Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. And if any thing still happens, we got you covered.
What are your shipping options? - Limited by volume.
Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping.